Your replies are a pattern, not a mystery
Most support tickets in an ecommerce store are variations on the same dozen questions: where is my order, can I change my address, do you ship here, how do returns work. You already answer them the same way every time. That is exactly the kind of work an agent is good at.
With Claude Code connected to your helpdesk, an agent can read the open tickets, draft a reply for each one in your voice, and leave anything sensitive or unusual for you to handle. You go from an inbox of 40 to a short list of 3 that actually need a human.
Claude Code, a helpdesk the agent can read (Gorgias, Gmail, or similar), and 20 minutes. No code, and nothing gets sent without your say-so on the first run.
Three steps to your first drafts
Give it your voice
Paste five of your own past replies into a short brand-voice note. That is all the agent needs to stop sounding like a robot.
Point it at the inbox
Connect your helpdesk so the agent can read open tickets and the customer's order history for context.
Review the drafts
The agent drafts a reply per ticket and flags the tricky ones. You skim, tweak, and send. After a week you will trust it with the easy ones on autopilot.
Keep a human on the hard ones
Refunds outside policy, angry customers, anything legal: those stay with you. The point is not to remove yourself, it is to stop spending your morning on copy-paste so you have time for the replies that actually matter.
Want the exact prompts?
They're in the free Store Audit Prompt Pack, along with the rest of my agents. Drop your email and I'll send it over.